Lead with LUV : a different way to create real successUpplaga 1

How to achieve breakthrough performance by 'leading with love'! * *Join Ken Blanchard (The One Minute Manager) and former Southwest Airlines President Colleen Barrett in a remarkable conversation about leadership, love, and performance. *Why leading with love works so well, how to do it, and how to sustain it. *Why leading with love is NOT soft management! *Foreword by Herb Kelleher, Southwest's legendary founder. Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, 'Because she knows how to love people to success.' She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV* is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and why it can help you achieve truly amazing levels of performance. Discover: * *What 'love' really means in the organizational context. *Why leading with love is not 'soft' management! *How to use redirection and tough love to handle inappropriate behavior or performance. *Why 'servant leadership' is love in action, and how to make it work. *When leading with love means telling your customer he's wrong. *How to build the compelling vision and culture that sustains leadership with love. *LUV is the New York Stock Exchange symbol of Southwest Airlines. Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He co-authored the blockbuster bestseller The One Minute Manager® and bestsellers Raving Fans and Gung Ho! He is chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office.