Service management : operations, strategy, information technologyUpplaga 8
- Upplaga: 8e upplagan
- Utgiven: 2013
- ISBN: 9781259010651
- Sidor: 544 st
- Förlag: Boston, Mass. McGraw-Hill
- Format: Häftad
- Språk: Engelska
Om boken
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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Mer om Service management : operations, strategy, information technology (2013)
2013 släpptes boken Service management : operations, strategy, information technology skriven av James A. Fitzsimmons. Det är den 8e upplagan av kursboken. Den är skriven på engelska och består av 544 sidor. Förlaget bakom boken är Boston, Mass. McGraw-Hill.
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Referera till Service management : operations, strategy, information technology (Upplaga 8)
Harvard
Fitzsimmons, J. A. (2013). Service management : operations, strategy, information technology. 8:e uppl. Boston, Mass. McGraw-Hill.
Oxford
Fitzsimmons, James A., Service management : operations, strategy, information technology, 8 uppl. (Boston, Mass. McGraw-Hill, 2013).
APA
Fitzsimmons, J. A. (2013). Service management : operations, strategy, information technology (8:e uppl.). Boston, Mass. McGraw-Hill.
Vancouver
Fitzsimmons JA. Service management : operations, strategy, information technology. 8:e uppl. Boston, Mass. McGraw-Hill; 2013.
