Difficult Conversations
- Utgiven: 2010
- ISBN: 9780143118442
- Sidor: 315 st
- Förlag: Penguin Publishing Group
- Format: Häftad
- Språk: Engelska
Om boken
The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving
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Mer om Difficult Conversations (2010)
I november 2010 släpptes boken Difficult Conversations skriven av Douglas Stone, Bruce Patton, Sheila Heen. Den är skriven på engelska och består av 315 sidor. Förlaget bakom boken är Penguin Publishing Group.
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Referera till Difficult Conversations
Harvard
Stone, D., Patton, B. & Heen, S. (2010). Difficult Conversations. Penguin Publishing Group.
Oxford
Stone, Douglas, Patton, Bruce & Heen, Sheila, Difficult Conversations (Penguin Publishing Group, 2010).
APA
Stone, D., Patton, B., & Heen, S. (2010). Difficult Conversations. Penguin Publishing Group.
Vancouver
Stone D, Patton B, Heen S. Difficult Conversations. Penguin Publishing Group; 2010.
