The Facebook Era: Tapping Online Social Networks to Market, Sell, and Innovate Upplaga 2
Claras book is a fun read and can be useful to anyone who wants to learn more about this powerful new era were in of social business.
Tony Hsieh, CEO, Zappos
NEW Best Practices and Techniques for Growing Your Business with Facebook, Twitter, and LinkedIn! Completely Updated!
Five new chapters: planning/metrics, customer service, and much more
New and revamped case studies
New guest contributions from world-class experts, such as Charlene Li
New, instantly actionable To Do lists after every chapter
New Facebook discussion threads and much more!
Whatever your business or organizational goals, this book will help you use social networking to achieve them. Renowned social networking innovator Clara Shih brings together powerful new insights, best practices, and easy-to-use To Do lists packed with proven solutions from real-world case studies.
Writing for entrepreneurs and business professionals across marketing, sales, service, product development, and recruiting, Shih demonstrates how to move from tactical, reactive use of social networks toward strategic, proactive approachesand how to accurately measure success.
This edition adds extensive new coverage, including hands-on techniques for hypertargeting, engaging customers through Twitter and LinkedIn, leveraging changing social norms, and much more. Youll also find more than three dozen guest contributions from world-class experts such as author Don Tapscott and Harvard Business School professor Mikolaj Piskorski, as well as a brand-new chapter on customer service and support, todays fastest-growing area of business social networking.
Shih has even added new chapters focused on advice for small businesses, healthcare and education organizations, nonprofits, and political campaignsmaking this the one indispensable social networking guide for every organization!
Upplaga: 2a upplagan
Utgiven: 2010
ISBN: 9780137085125
Förlag: PRENTICE-HALL
Format: Häftad
Språk: Engelska
Sidor: 368 st
Claras book is a fun read and can be useful to anyone who wants to learn more about this powerful new era were in of social business.
Tony Hsieh, CEO, Zappos
NEW Best Practices and Techniques for Growing Your Business with Facebook, Twitter, and LinkedIn! Completely Updated!
Five new chapters: planning/metrics, customer service, and much more
New and revamped case studies
New guest contributions from world-class experts, such as Charlene Li
New, instantly actionable To Do lists after every chapter
New Facebook discussion threads and much more!
Whatever your business or organizational goals, this book will help you use social networking to achieve them. Renowned social networking innovator Clara Shih brings together powerful new insights, best practices, and easy-to-use To Do lists packed with proven solutions from real-world case studies.
Writing for entrepreneurs and business professionals across marketing, sales, service, product development, and recruiting, Shih demonstrates how to move from tactical, reactive use of social networks toward strategic, proactive approachesand how to accurately measure success.
This edition adds extensive new coverage, including hands-on techniques for hypertargeting, engaging customers through Twitter and LinkedIn, leveraging changing social norms, and much more. Youll also find more than three dozen guest contributions from world-class experts such as author Don Tapscott and Harvard Business School professor Mikolaj Piskorski, as well as a brand-new chapter on customer service and support, todays fastest-growing area of business social networking.
Shih has even added new chapters focused on advice for small businesses, healthcare and education organizations, nonprofits, and political campaignsmaking this the one indispensable social networking guide for every organization!
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