Show Me The Money: How to Determine ROI in People, Projects, and Programs

This book presents a basic guide for anyone involved in implementing major projects -- human capital programs, technology implementations, systems integration, new processes, Six Sigma, product design, new policies and procedures, or any type of project where significant expenditures of time and money remain at stake. The work not only shows how to forecast the value of the project in advance, but how to collect data during and after project implementation as well. It addresses how to enact improvements throughout the process so that the projected outcomes are realized. This results-based approach to project implementation focuses on a variety of measures, categorized into six data types: 1. Reaction and Perceived Value, 2. Understanding and Confidence, 3. Application and Implementation, 4. Impact and Consequences, 5. Return on Investment, and 6. Intangibles. Show Me the Money presents a step-by-step guide for identifying, collecting, analyzing, and reporting all six types of data. The book explores the challenges of measuring the hard-to-measure, and placing monetary value on the hard-to-value.As a reference for those who are seeking ways to assign value to these measures, the book clarifies and debunks much of the mystery surrounding the allocation of monetary values. Building on a tremendous amount of experience, application, practice, and research, the book draws upon the work of many individuals and organizations, particularly those who have been reaching the ultimate levels of accountability using the ROI Methodology. Developed in an easy-to-read format and fortified with examples, tips, and checklists, this will be an indispensable guide for those who seek to understand accountability issues.