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Measuring Customer Experience Upplaga 1
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
Upplaga: 1a upplagan
Utgiven: 2014
ISBN: 9781137375452
Förlag: Palgrave Macmillan
Format: Inbunden
Språk: Engelska
Sidor: 166 st
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
559 kr588 kr
5% studentrabatt med Studentapan
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